Refund policy

You have 30 days from the day your order is delivered to ask for a return or a refund.

Damaged, defective, missing pieces, wrong item or not as described: email us at support@craftmantle.com with your order number and a photo. We refund the full price to your original payment method, or send a replacement if you prefer. You do not pay anything to return it, and in most cases you can keep the item.

Changed your mind: unused kits in their original packaging can be returned within 30 days of delivery. Email us first for the return address; return shipping is paid by you, and there is no restocking fee. We refund the item price to your original payment method once the return arrives.

Refunds are issued within 3 business days of our approval; your bank may take 5-10 business days to show it.

Lost or never arrived: if tracking shows no movement for 10 business days, or the order has not arrived 10 business days after the latest delivery date shown on the product page, email us and we refund it in full.

To start a return or a refund, contact us at support@craftmantle.com. Seller: Matthew Hermann. This policy does not limit any rights you have under consumer protection law.